1. Information We Collect

We collect information you provide directly to us when you:

Contact us through our website or email
Request a quote or book our services
Subscribe to our newsletter or updates
Participate in surveys or provide feedback

This information may include:

Name and contact details (email, phone number)
Company name and job title
Project requirements and specifications
Billing and payment information
Communications and correspondence

2. How We Use Your Information

We use the information we collect to:

Provide and deliver our video production services
Process payments and manage invoicing
Communicate about projects and updates
Send marketing communications (with your consent)
Improve our services and customer experience
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your consent or at your direction
With service providers who assist in our operations (e.g., payment processors, cloud storage)
To comply with legal obligations or respond to lawful requests
To protect our rights, property, or safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Secure SSL encryption for data transmission
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Secure data storage and backup procedures

5. Your Rights

Under GDPR and UK data protection laws, you have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

6. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings or our cookie consent banner.

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Project files and communications are typically retained for 7 years for tax and legal purposes, unless you request earlier deletion.

8. Third-Party Services

Our website may contain links to third-party services (such as Vimeo for video hosting). These services have their own privacy policies, and we are not responsible for their practices.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Email: charliejohnston@outlook.com
Phone: +44 7746 745656
Trading as: Media Hog Productions Ltd
Location: London, United Kingdom

12. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy